Center for Leadership & Organizational Excellence (CLOE)

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OVERVIEW
The role of HR has changed over the past twenty years, and as a result the HR professional is expected to bring an expanded set of skills, and a different kind of information to the boardroom table.

This series of workshops is designed to give HR professionals the practical skills necessary to act as a true business partner within their organization. To lead, rather than follow.
COURSE DESCRIPTION
This course is built around 4 core modules:

Module 1: Business Analysis

Participants will recognize the advantages of a thorough analysis of all aspects of a business situation when preparing to pro-actively influence their business allies.

• Analyze situations from a company-wide, business perspective, as well as a human resources perspective using both qualitative and quantitative methods.
• Use the results of the analysis to construct logical and persuasive arguments in favor of a particular course of action.
• Measure the costs and benefits of the current state, their recommendations, and the desired state in order to sell the need to management and employees.
• Perform Stakeholder analysis and enlist powerful allies to drive change and handle resistance.
• Choose appropriate communication channels to achieve objectives.

Module 2: Consultation

Participants will recognize the need and benefits of taking a consultative approach with their business allies: thereby increasing commitment, resulting in long-term change due to a clearer understanding of the issues.

• Recognize the advantages and disadvantages of the consultative approach. Know which approach to use based on desired outcomes.
• Use constructive questioning techniques and active listening to work with colleagues to help them to identify and recognize needs, define problems, and uncover and agree on root causes of issues.
• Present analysis in clear and understandable ways, lead discussions towards resolution.
• Elicit potential, realistic solutions which can be committed to, scheduled, and monitored for success.
• Compare options using quantitative and qualitative measures to ensure best decisions are made.

Module 3: The Art of Persuasion

Participants will learn to present recommendations and solutions persuasively by connecting expected results to the personal and business motivators of their clients, showing a positive benefit/cost ratio, and presenting a strong business case.

• Outline the business case for a particular action and sell it to management.
• Recognize and uncover motivators in their business partners. Develop techniques for connecting recommendations to personal and business motivators.
• Gain credibility by outlining and examining the pro’s and con’s among different options.
• Gain commitment by allowing colleagues to choose their own course of action based on logical examination of the facts.
• Uncover and overcome objections or resistance to recommendations.

Module 4: Consolidation

Participants will practice the full set of skills covered in the preceding three modules as a way to consolidate their understanding and develop “muscle memory”.

OUTLINE

Module 1 (5 hours)	Topic: Business Analysis Case study and discussion Qualitative and quantitative analysis Presenting implications of analysis Constructing logical arguments Stakeholder analysis Communication planning Role-play Feedback Lessons Learned
Module 2 (5 hours)	Topic: Consultation Case study and discussion ·         Constructive Questioning ·         Identifying needs ·         Defining problems ·         Uncovering root causes Eliciting solutions Role-play Feedback Lessons Learned
Module 3 (5 hours)	Topic: The Art of Persuasion Case study and discussion ·         Personal and Business motivators ·         Presenting solutions; examining  pro’s and con’s ·         Handling objections; gaining commitment ·         Setting milestones Role-play Feedback Lessons Learned
Module 4 (5 hours)	Topic: Skills Consolidation Combined Practice: Case study analysis and preparation Planning a persuasive discussion Facilitation of discussion between HR and management Persuasive presentation of options Constructive questioning Handling objections Decision, action plan, and milestones Role-play 1 Feedback Role-play 2 Feedback Lessons Learned

Who Should Attend?

• HR Heads/Directors
• HR Business Partners
• HR Generalists
  
• Business Owners and Executives; or,
• Anyone interested in transforming the role of HR to a strategic business partner!

Investment:
Per Module Rate:
JPY21,000 per module inclusive of tax & course workbook (20% discount, ie, JPY16,800, applies if you are a JHRS Premium Member).

Package Rate (4 modules):
10% OFF or JPY75,600 inclusive of tax & course workbook (20% discount, ie, JPY60,480, applies if you are a JHRS Premium Member).

REGISTER HERE

Resource Person/Facilitator:
Mr. Kevin Reynolds, Organizational Capability Consultant
 
Kevin is a Human Resources Executive with more than 16 years experience in people development and HR in Asia, including comprehensive experience in direct linkage of the HR plan to the overall business strategy. He has regional experience covering Japan and Korea for American and European multinationals, with 18 years living in Japan.

He provides consultancy services on a range of HR solutions, including: HR Business Partnering, Change Management, Organizational Strengthening, Leadership Development, Succession Planning, Talent Development, Employee Engagement, Performance Management, Compensation Design, etc.

Prior to becoming an independent HR consultant, he was the immediate Head of HR of Maersk Line Japan.

Cancellation Policy
All payments are FINAL and NON-REFUNDABLE. However, in the event that you miss a module, you may make this as an advance payment to future runs of this course or its equivalent.